FREQUENTLY ASKED QUESTIONS

A Web Design Template is a ready-made website design created to use it as a basis for fast and high-quality website development.

A website template can be used to build your personal webpage or huge corporate site, online shop or offline presentation or even as a design for the software you develop! And everything you create is going to be easy, fast and professional!

1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for just $20-$70.  *If you need assistance with design, develop or hosting, please contact us.

2. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?

You may:

You may not:

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last individual/company to purchase this template. After an exclusive purchase occurs the template is being permanently removed from our repository and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of template that was already purchased before?

Absolutely. The chances that you will find the same design on the net are miniscule. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. Is the license a one-time fee?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website/domain.

8. Is it possible for me to pay one price and have access to all downloads for a specified amount of time?

Sorry, we do not provide membership-based services.

9. I would like to make payment by personal or company check. Is that possible?

Please use the MoneyBookers payment option. They accept payments by check.

10. Is there any return policy?

Since our company is offering non-tangible, irrevocable goods we do not issue refunds after the product is shipped. Please make sure that you've carefully read the 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week subsequent to the delivery date.

11. I ordered a template but haven't received the download information.

In this case please contact us and we will resolve the issue immediately.

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If so, contact us.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Absolutely. Please contact us and we will reactivate your link.

14. I would like to purchase a template, but it is not available on the site anymore.

That particular template has been sold out for exclusive price. Look for similar templates in our collection!

15. Are your templates Microsoft FrontPage compatible?

A majority of our templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver, Macromedia Homesite and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

16. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at the Adobe website.

17. What software do you recommend for making HTML?

Our preferences are Macromedia Dreamweaver and Macromedia Homesite.

18. How can I modify the flash portion of the template?

You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

19. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

20. Can I edit flash template in Swish or Swishmax?

No. Our flash templates can be edited only with Macromedia FlashTM

21. Can I change the pictures on the flash animated website and put my own pictures instead?

Absolutely.

22. What is the best place to find photos/images for modification of my template?

We recommend purchasing images from www.gettyimages.com or www.photos.com.

23. What if I need help with design, development or hosting?

Big Lick Media offers each of these services at competitive pricing. Please contact us for a quote.

24. Is it possible to use your templates to develop websites for my customers?

Yes. Web Design and Identity Templates are ideal for designers who want to offer their customers a high-quality design, an efficient process and a cost-effective method for delivering a quality product. Keep in mind that when you purchase the template with an ordinary or exclusive licence, you're entitled to create only one project (one domain name).